Support
We're here to help. Browse the FAQ below or get in touch and we'll get back to you as soon as we can.
Email support
support@1tag.io
Typical response time: 1–2 business days.
Terms of Service
Review how the service works and your responsibilities.
Frequently asked questions
How does a lookup work?
Each item is identified by a unique 8-character code. Anyone who finds your item can enter the code on the home page (or visit 1tag.io/ABC123) to see the contact info you've associated with it.
What information is shown publicly?
Only the fields you save on the item (or inherit from your profile) are shown to whoever looks up the code. Do not store anything you wouldn't want a stranger holding the code to see.
Can I change an item's information later?
Yes. Sign in, go to My items, and click Edit next to the item. You can also update your default contact info on the Profile page.
I forgot my password.
Use the password reset page to receive a reset link by email.
How do I delete an item or my account?
You can delete an item from its edit page. To delete your account or have your data removed, email us at support@1tag.io.
Diagnostic information
Include this information when contacting support so we can help you faster.
- Server hostname
- ubuntu-s-1vcpu-512mb-10gb-nyc1
- Public IP
- 137.184.194.162
- Outbound IP
- 137.184.194.162
- Server time
- 2026-06-08T00:01:16+00:00
- Time zone
- UTC
- Python version
- 3.12.3
- Django version
- 6.0.5
- Platform
- Linux 6.8.0-124-generic (x86_64)
- Request host
- 1tag.io
- Request scheme
- https
- Client IP
- 216.73.216.213
- Debug mode
- off